Last updated: September 7, 2026
Account data (name, email, company, department), learning usage data (progress, marks, study time, points and achievements) and the documents your company uploads in order to generate programs.
To operate the platform: authentication, running programs, metrics for your instructor and administrator, notifications about assignments and expiry dates, and content generation requested by your company.
With the providers strictly necessary to deliver the service: cloud infrastructure, language processing, speech synthesis, production and distribution of audiovisual content, and email delivery. All of them operate under a data processing agreement. We do not sell personal data to third parties. The list of processors and sub-processors is available to our customers in the annex to their contract.
On cloud infrastructure with restricted access, encrypted traffic (TLS) and regular backups. Progress reports are visible only to the management roles of your own company, never to other companies.
You may request access to, correction of or deletion of your data by writing to [email protected]. When an account is deleted, only the records required by legal or audit obligations are retained.
The Kenavia app for Android and iOS is the same service on your phone. In addition to the above, it may process: a device identifier used to send you notifications (only if you accept them; it is removed when you sign out or uninstall), the audio from your microphone during calls with the virtual professor (it is transcribed to answer you and to write the minutes of the call, and it reaches our transcription and voice providers under a data processing agreement, with no other use), and your camera image during video calls, which is shown only on your own screen and is neither sent nor stored. You can turn notifications off in your phone settings and the minutes off on the call screen.
This is a courtesy translation. The Spanish version of this document is the binding one; in the event of any discrepancy, the Spanish text prevails.